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SupplyHound collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) to order products for delivery, and through other interactions and communications, you have with us.  This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from SupplyHound customers (“Users”). Beyond the Privacy Policy, your use of SupplyHound is also subject to our Terms of Service (www.SupplyHound.io) This Privacy Policy does not govern the use of our Services by drivers or couriers of products on behalf of us or our customers.

 

  1. INFORMATION WE COLLECT

 

We collect personal information when you register with and use any of our websites, mobile sites or mobile applications (collectively, our “Sites and Apps”) and when you use any of our products or services. Personal information is any information about you that is personally identifiable, such as your name, address, email address, phone number, social media handles, payment information and financial information and any other information that is not otherwise publicly available.

 

We may also collect information relating to your devices, including your device model, operating system, browser type, unique device identifier, IP address, mobile phone number, mobile network carrier, location, and event information (such as application installations).

 

If you order products or pay for services, we will need your shipping address, billing name and address, as well as your credit card number and expiration date.  Any credit card or payment information that you input to our site will not be collected by us, but will instead be encrypted and routed directly to a third-party, PCI compliant payment processor.  When we deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

 

We may also receive information from third parties that we combine with information otherwise collected from you, such as the following:

 

  • If you link your SupplyHound account with a payment provider or social media service, or if you engage with a separate app or website that uses our API (or we use their API), we may receive information about you from that site or app, and

  • If your employer uses our service, we may receive information about you from your employer.

 

  1. COOKIES AND SIMILAR TECHNOLOGIES

 

When you visit our websites or use our app(s), widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity.   A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream data” to tell us usage patterns.

 

  1. AUTHORIZED THIRD PARTIES

 

We may work with a third party partner to facilitate phone calls and/or text messages between our customers and drivers who have been connected in relation to a pending order and delivery. We may receive information about these communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.

 

If your employer, university or organization orders products and services from SupplyHound, we may receive information about you, such as your email address, from your participating organization.

We utilize a third party payment service to receive and process any credit card or other payment information that you input on our site.

 

We also work with third party service providers to monitor certain pages of our Sites and Apps for such purposes as reporting traffic and other advertising statistics. Where authorized by us, these third party providers may use cookies and/or other monitoring technologies to compile anonymous statistics about our visitors.

We may also allow third parties to provide us with analytics about your visits to our Sites and Apps. The third party analytics services may use cookies, web beacons and other technologies to collect information about your use of the Sites and Apps and other websites, including your IP address, web browser, pages viewed, time spent on pages, and links clicked. This information is provided to us on an aggregated, non-PII basis, and may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand our users’ online activity.

 

  1. HOW WE USE INFORMATION WE COLLECT

 

We use your information for the following general purposes: to fulfill your requests for products and services, administrative purposes, to improve our services, to contact you, and for internal business purposes. We use third party information you provide to us to provide services to you and our other customers.

 

More specifically, we may use your information for the following purposes:

  • Deliver and track shipments and product deliveries;

  • Provide products and services you request;

  • Send you text messages and push notifications,

  • Contact you by phone and otherwise communicate with you regarding your order;

  • Communicate with third party vendors about your order in accordance with the provisions of this Privacy Policy;

  • Process and collect payments;

  • Provide customer support and respond to and communicate with you about your requests, delivery status, questions and comments;

  • Find and prevent fraud;

  • Process claims we receive in connection with our services; and

  • Operate, evaluate and improve our business.

 

We use anonymous information, such as that pertaining to web or mobile pages you have viewed, in order to analyze trends, track user’s movements, provide a better user experience and gather broad demographic information for aggregate use. We do not use this data in a manner that would identify you personally.

 

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling all or a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the event that we sell part or substantially all of our assets, are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.

 

  1. INFORMATION SHARING WITH THIRD PARTIES

 

We do not sell or otherwise share personal information about you, except as described in this Privacy Policy. From time to time, we share the personal information we collect with trusted third party vendors who work with or on behalf of us. To perform our order and delivery services, we may share purchase information with merchants and suppliers, and shipping information with third parties such as shippers, consignees, third party payors and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

 

We may combine personal information with publicly available information and information we receive from or cross-reference with our vendors and partners. These companies may use your personal information to enhance and personalize your shopping experience with us, to communicate with you about products and events that may be of interest to you and for other promotional purposes. Information sharing will allow us to introduce new resources based on your interests and needs. With that in mind, when you order an item, your customer information may be shared with other select companies whose products and services you may find useful and those select companies will handle, store, retain, use, share and access personal information in accordance with their own privacy policies, and we disclaim any and all liability relating thereto.

 

Every now and then, we will invite customers to take part in surveys, promotions, contests and sweepstakes. The information we collect from these surveys, promotions, contests and sweepstakes may be matched with individual customer accounts and used to improve your overall customer experience, and may be shared with select third parties.

 

In addition, we may share your information in connection with the following circumstances:

  • In relation to a business transaction such as the acquisition of or sale to another company, merger, or sale of all or a portion of our assets;

  • If a government authority requests information and we think disclosure is required in order to comply with applicable laws or regulations;

  • To comply with a legal requirement, process or court orders;

  • With our insurers to help determine and provide relevant coverage in the event of an incident; or

  • you consent to its disclosure and sharing.

 

  1. CHILDREN’S INFORMATION

 

Our Sites and Apps are not intended for children, and we will not knowingly collect personally identifiable information from children.  We do not permit subscribers under the age of 18 to use our service.  If we become aware that a subscriber is somehow under the age of 13, we will remove their personally identifiable information from our files.

 

  1. ACCESS TO YOUR ACCOUNT INFORMATION AND PREFERENCES

 

You have the right and ability to edit your member account information on our Sites and Apps at any time. You can opt in or out of receiving future communications from us about special offers and new product information, you can unsubscribe by following instructions contained in the messages you receive, or you can change your marketing preferences by contacting us through the Contact Us page of any of our brands. We do reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

 

  1. CONDITIONS OF USE, NOTICES, AND REVISIONS

 

If you choose to visit our website or use our app, any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Georgia. If you have any concern about privacy on our website or through our app, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Terms of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

 

  1. CONFIDENTIALITY AND SECURITY

 

We use a secure server (SSL) to encrypt your personal financial information. We use other physical, electronic and procedural safeguards to protect the security and confidentiality of the information we have collected, and to prevent unauthorized access to or disclosure of your information.

 

  1. THIRD PARTY SITES

 

Our Sites and Apps may contain links to other sites for news and other information. Our Privacy Policy only applies to our Sites and Apps, and we are not responsible for the privacy practices or the content of other sites which are linked to or integrated with our Sites and Apps. You should check the privacy policies of those sites before providing your personal information to them. See our Terms of Use for additional information.

 

  1. YOUR CALIFORNIA PRIVACY RIGHTS

 

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. SupplyHound does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

 

  1. CLASS ACTION WAIVER

 

ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION. YOUR ACCESS AND CONTINUED USE OF ANY OF OUR SITES AND APPS SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER.

 

  1. QUESTIONS AND SUGGESTIONS

 

If you have questions about this Privacy Policy, you can contact us through the Contact Us page on our website or accessible from our app.

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